How do you evolve a customer journey map from a tool that inspires and explains to one that creates action? In this episode of our Creative Confidence Series, hear tips for this and other service design challenges, and learn how IDEO Partner and Managing Director Melanie Bell-Mayeda and her team are evolving the practice of service design with stories from the latest work at IDEO.

Didier Elzinga, CEO and Founder of culture analytics platform Culture Amp, joined us on the Creative Confidence Series to talk about applying design thinking mindsets to culture and people operations, turning culture insights into actions, and making change happen from wherever you sit.

People and culture leader Margo Downs joined us for an episode of the Creative Confidence series to share lessons learned from her years as a leader in people operations at Stitch Fix, Starbucks, and lululemon athletica—companies well known for their distinctive cultures. We dove into the building blocks of culture, her framework for operationalizing culture at scale, and how to impact culture regardless of your seniority or title.

In this episode of our Creative Confidence Series, hear from Bryan Walker, a Partner and Managing Director at IDEO who leads IDEO’s Design for Change studio. He shares what’s different about IDEO’s human-centered approach to change and lessons from his work with clients across the world to inspire change—from culture shifts to growing innovation capabilities—in organizations big and small.

In this episode of our Creative Confidence Series, Joe Gerber, Managing Director of IDEO’s CoLab, talks about how to connect the dots between a vision of the future and a business that can make that vision a reality. Joe shares how the team at CoLab are using design fiction and cross-organizational stakeholder collaboration to uncover meaningful innovation and launch new ventures in the world of emerging technology, the Circular Economy, and more.

In this episode of our Creative Confidence Series, IDEO U Dean Suzanne Gibbs Howard speaks with Mighty Networks CEO and Founder Gina Bianchini about how to launch and lead a business when the future of that business is yet to be defined. Gina shares the story of how she spotted the market opportunity for Mighty Networks, built the business through experimentation and co-creation with the community, and continues to lead her team to push the boundaries of innovation.

In this Office Hours episode of our Creative Confidence Series, David Kelley, founder of IDEO and the Stanford d.school, chats with IDEO U Dean Suzanne Gibbs Howard and answers questions from our community on design thinking, creativity, and leadership. The interview has been edited for length and clarity. Listen to this episode on our podcast, and check out their full conversation to hear more of David’s thoughts on the core abilities of the most successful design thinking practitioners.

In this episode of our Creative Confidence Series, IDEO Partner and Managing Director Mike Peng chats with IDEO U Dean Suzanne Gibbs Howard about creative collaboration—the method IDEO teams use to come up with innovative new ideas. Mike gives insight into our new course, Cultivating Creative Collaboration, that teaches you how to guide others through the creative collaboration process. He also shares tips for overcoming common challenges, why this way of working is necessary in today’s world, and how tension can be harnessed to unleash creative ideas.

Being a good leader is as much about connecting with your people as it is about bringing knowledge and skills to the table. Feedback moments can build a deeper kinship with the people on your team and grow your capabilities as a creative, human-centered leader.

In this episode of our Creative Confidence Series, New York Times bestselling author Daniel Coyle chats with IDEO Managing Director Coe Leta Stafford about his newest book, The Culture Code, three skills that the most successful teams have in common, and how high performing teams react to tension differently. He shares why these skills are important and tactical ways to implement them today, whether you’re leading a team or want to make a change from wherever you sit.

In this Office Hours episode of our Creative Confidence Series, Jane Fulton Suri, IDEO Partner Emeritus and Executive Design Director, chats with IDEO U Dean Suzanne Gibbs Howard and answers questions from our community on design research, empathy, and observation. The interview has been edited for length and clarity. Listen to this episode on our podcast, and check out their full conversation to hear more about Jane’s experience over her 30-year career at IDEO and in design research.

Jake Knapp has spent years figuring out how to prioritize the things that matter in an increasingly distracting world. In this episode of our Creative Confidence Podcast, Jake, the author of Make Time and the New York Times bestseller Sprint, shares the methods he has developed to find focus in daily life, opening up the opportunity to have more impact at work and at home. He shares how he started his journey toward productivity and mindfulness, lessons from his experience designing products at Google, and how by focusing on fewer things, you can actually do more as an individual and a team.